Last updated: 7 November 2026
Refund & Cancellation Policy
In short
Pro is a 30-day pass with no auto-renewal, so there's nothing to cancel. Unused credit packs, and Pro passes you haven't used, can be refunded within 7 days of purchase. Failed or duplicate charges are always refunded. Approved refunds reach your original payment method within 5–7 working days.
1. What we sell
- Pro pass: 30 days of higher daily and monthly limits. It doesn't renew automatically; buying another pass adds 30 days.
- Credit packs: one-time purchases of credits, used after your free or plan allowance runs out. Credits don't expire while your account is active.
2. Delivery
Everything we sell is digital and delivered to your Krpex account. Pro and credits are usually active within a few minutes of a successful payment. Nothing is shipped. If your purchase doesn't appear within 24 hours, contact us with your payment ID.
3. Pro passes
- Pro doesn't renew automatically, so you never need to cancel it. It simply ends after 30 days.
- If you change your mind, contact us within 7 days of buying a Pro pass. We'll refund it if you haven't used more than the Free plan's allowance since buying it.
- We don't give partial refunds for the unused days of a pass that has been used.
4. Refunds for credit packs
- A credit pack can be refunded within 7 days of purchase if none of its credits have been used.
- Once credits from a pack have been used, that pack can't be refunded.
- Credits granted for free (promotions, goodwill) can't be exchanged for money.
5. Always refunded
- Payments charged twice for the same order.
- Payments that were deducted but where the purchase didn't reach your account and we can't fix it.
- Charges we made in error.
If an AI answer fails after using a credit, the credit is returned automatically (up to 2 times a day). For anything else that went wrong with a purchase, contact us and we'll make it right.
6. How to ask for a refund
Email us from the address on your account with your payment ID (from your receipt or Razorpay confirmation) and the reason. We reply within 2 working days. Approved refunds go back to the original payment method, usually within 5–7 working days depending on your bank.
7. Account deletion
Deleting your account ends any Pro pass and removes unused credits. If you want a refund for an eligible credit pack, ask for it before deleting your account.